Returns/Refunds/Shipping

Please send items to:
276 Spring wood Ct
Chesterton, IN 46304
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

RETURN POLICY
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.


Refund Type: Store credit will be issued to the customer.

We do NOT offer exchanges. Credit is valid for 2 years from issue date.
Time frame: Items must be received back to us no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

Items discounted 30% or more will not be accepted as returns.

WAX MELTS, FRESHIES AND ACCESORIES - ALL SALES FINAL.
Incorrect or missing items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
CANCELLATION POLICY | Can I cancel or change my order?

Once your order is placed, orders can CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

SHIPPING TIME-ORDERS TYPICALLY SHIP WITHIN 2-4 BUSINESS DAYS
Savannah's Southern Sparkle is NOT responsible for lost or stolen packages this issue must be resolved with the United States Postal Service or your local law enforcement.